Enabling Multiple Inbound Numbers To Be Handled By One Allocated User
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Nick Admin
At present, it's apparently not possible to link more than one inbound number to a user account, which is a problem for clients who have one allocated "receptionist" who needs to handle multiple inbound lines, linked to different external-facing brands.
Via the Leadconnector app a user can select which phone number they wish to use when making outbound calls, but frustratingly for multiple clients, nothing to handle inbound.
Fixing this limitation
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Running into this with several clients who have multiple brands but one person handling calls. Having to create separate users just for phone routing is messy and confuses the team structure.