CRITICAL ISSUE: Auto-bind newly provisioned numbers to approved SHAKEN/STIR, CNAM & Voice Integrity profiles
A
Anthony Ricciardo
There is currently a critical issue, system-wide gap, and major blindspot in how GoHighLevel handles phone number provisioning relative to Trust Center registrations.
The Blindspot:
When a sub-account has an approved A2P, SHAKEN/STIR, and Voice Integrity profile, newly provisioned phone numbers are NOT automatically bound to these registrations behind the scenes.
False Security: The dashboard displays green checkmarks and shows an "Approved" status, giving agency owners zero reason to suspect anything is wrong.
Silent Failure: In reality, newly provisioned numbers remain unauthenticated on the carrier level until an agency owner manually opens a support ticket to request registration per number.
Immediate Damage: Because of this gap, brand-new numbers are instantly flagged as "Spam Likely" by carriers, destroying answer rates and driving client churn before anyone notices.
The Critical Gap:
Agency owners cannot educate themselves on or fix a problem the system completely hides from them. Asking users to submit manual support tickets just to bind new numbers to an already-approved profile is an unscalable operational failure.
The Solution:
Automate Binding: Automatically apply approved SHAKEN/STIR, CNAM, and Voice Integrity profiles to all newly purchased/provisioned phone numbers instantly upon creation.
UI Transparency: Display the individual SHAKEN/STIR and CNAM registration status directly next to each number under Settings > Phone Numbers so agency owners can instantly verify carrier-level protection.
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