Callrail App Marketplace Integration
B
Benjamins Marketing
Can we have Callrail Integrated On The App Marketplace?! I've ran my business with callrail for call tracking and want to find a way to merge it with GHL!
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F
Faizan Khan
Merged in a post:
Call Transcriptions
S
Selwa Lukoskie
Would love to call transcription added to the call report. CallRail has this feature, and it really helps save time when listening to calls and marking them as qualified, because you can see the auto-transcribed text of each call.
F
Faizan Khan
Merged in a post:
Call Flow Builder like in CallRail
J
Junia De Oliveira Cardoso
Hability to create Call Flows like in CallRail
Use case example: Ring for 15 seconds for User #1. If they do not answer, forward the call to User #2.
F
Faizan Khan
Merged in a post:
CallRail Replacement
J
JT Broughton
We need a CallRail replacement.
This requires a few feature enhancements:
1.) UTMs in fields that are exportable
2.) Custom UTMs, right now it is preset, but we need to be able to capture all
3.) Phone number amount suggestions based on traffic
4.) Ability to quickly add new phone numbers
5.) More robust call flow setup with simulations ring, ring timeout, and conditional forwarding
6.) Live call log
7.) 1 click call qualification
F
Faizan Khan
Merged in a post:
callrail caller ID tracking
A
Alyssa Rispoli
Is there any way to have the phone tracking type show up on your phone, so before you answer it you know a lead is calling? Similar to callrail.
HIGHLVL-I-3161
E
Eric Dunn
We need this to be done for Twilio integration. Please stop feature blocking for LC Phone only. There are many valid reasons to go to Twilio direct.
P
Peyman Rajaei
Hi there, as I see this is completed I was wondering if this is also working with the Twilio integration on GHL as we need specific numbers which are only available through Twilio for us
B
Brian Pappalardo
Can we get an option to not redact names and numbers?
P
Prince Bhanwra
Hi, its not working for me. Options are not visible in my account
S
Shubham Gupta
Prince Bhanwra This is only available for customer who are on LC Phone System.
P
Prince Bhanwra
Shubham Gupta do you have any idea when it would be available for Twilio as well?
For us we cannot use LC Phone System, since phone numbers are not available in system for our country - Belgium. So we have no other option but to use Twilio.
S
Shubham Gupta
Prince Bhanwra Not in near future, but you can get your Belgium number moved under LC and start using it.
Ronak Jindal can help you with that if need be.the
P
Prince Bhanwra
Shubham Gupta Ronak Jindal how to move number under LC?
Is it possible to have automation/webhook in Highlevel to push it from Twilio? Twilio already have this feature, also automation to send transcription via webhook. SoI'm looking forward to have automation on GHL to push that data in customer history under Conversations when data/inbound webhook is called from Twilio.
Ronak Jindal
Prince Bhanwra that's an interesting way to solve the transcription problem. While we explore that, I request you to consider moving your number to our phone system to solve this for now.
Refer to this article, specifically point 8 under FAQs for steps: https://help.gohighlevel.com/support/solutions/articles/48001204027-how-do-i-migrate-my-agency-and-sub-account-over-to-lc-phone-
U
Ulrich
We really need call transcriptions to work with other languages than English.
When I use call transcription with Danish language, then the transcription is gibberish...totally useless.
Thank you
B
Brennan Morrow
So thankful for this feature. We do need to get the redacted names fix, all my clients are returning that complant.
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