Call forwarding after timeout
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Lonie Murray
Our company has a phone answering service. We want to have the incoming calls ring our users and after a timeout (not picked up by one of our users) forward the call over to the answering service phone number. This way we never miss a call. The IVR system will not work for us as our 20+ year old phone numbers are in Twillio and GHL's IVR system only works with LC phone numbers. Currently, the forwarding feature in the edit phone numbers section immediately forwards the incoming call to the specified number.
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Ivan Mills
I really need this. Spend 5 hours today trying to configure GHL to do this and it simply doesn't work. Seems like a simple solution and would really value having the ability to forward to a 2nd number after a specified amount of time.
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Mike Lombardo
Need this. We need a backup if someone is busy or doesn't answer.
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Janel Oconnor
need this as we work with different clients in different time zones, need to be able to provide something to them when not actually available,
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Pamela Scarborough
Definitely a yes we need this now!! Great benefit for a 24/7 business who need the help of an answering service for nights and weekends and overflow help during the week.
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Lance Nickel
Please! This is very important to us.
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Kody
Upvote! This is important to us as well, we were just told by GHL support it's not possible but we need/want this feature ASAP!
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Jason Dueck
YES! But please add this on the USER level, so that every user could have the call redirected to an alternate phone number.