Automated A2P Registration
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Jacob Radcliffe
The purchasing and registration of a phone number is 50 to 100 clicks/steps. It's extremely easy to skip steps such as number forwarding. We can automate this with various external products, but it breaks every UI change HL does. For every new account that has a "get a phone number resolve" banner on it: we need an automated process to handle all of the steps. As in:
1) Buy a number
2) Forwarding Options
3) A2P Registration
4) Optional Registrations
5) GMB Call Tracking / Integration.
Log In
M
Marvin (Service) Eckert
Its really unbelievable that there is no easy guide to understand the process in detail (knowledge base is reading like a foreign language) and no change to automate this.. Please make it easier!!
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Jakin Harper
Huge! IDK why there isn't a walkthrough of "What do you intend to use this number for? status updates, payment requests, etc" and an immediate step-by-step walkthrough of what needs to be done before you can start using it.
One location wanted to open up shop super quickly, started messaging customers, and bought business cards with the new number. After one of their customers received 3 messages without replying, AT&T blocked them with the following:
ErrorCode: 30007 Status: undelivered
That means my client was marked as a spam number by, in this case, the carrier. This should not be an issue, and should be taken care of right out of the gate, with protection not just for the end-user, but for the locations as well. This undeliverability issue is causing quite a bit of friction for the customer and we're still working on a way forward, but I may lose my client due to this.
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Robert Diaz
Indeed, buying a new phone used to be set it and forget it. Now with all of this compliance steps is a burden. Would be great if we can automate it all or at least the most important ones at the time of purchase.
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Dawn Marrs
This is a really great idea!