Allow staff to receive incoming call notifications across multiple sub-accounts (cross-account call alerts)
J
Jay Mappus
Allow staff who belong to multiple sub-accounts to receive call notifications from all of them — not just the one they’re currently logged into. This would prevent missed calls and improve response times for agencies or multi-location teams handling calls across several accounts in LeadConnector and the web app.
This would be a huge improvement for agencies and intake teams! Many of us manage multiple client or location sub-accounts, and it’s easy to miss calls when notifications only come through for the active account. A global or cross-account call alert system would help us respond faster and never miss a lead. Please upvote if you’d benefit too!
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P
Paul Woolley
yes please add this functionality
C
Chad Warren
I have always been annoyed by the limitations as it relates to Twilio configurations with multiple sub accounts. We have VOIP phones which tie into a separate phone system, but it uses Twilio numbers. In HighLevel you cannot have a incoming phone number ring another Twilio number. If you could, this incoming notification nonsense could be avoided - whether you had a physical desk phone for the call to be forwarded to OR you simply had your own Twilio account with a Twilio number setup to FWD all incoming calls to it to a phone number of your choice (e.g. cell phone) - Thus avoiding the HighLevel LeadConnector app entirely.
I understand the benefits of LeadConnector, but in the absence of LeadConnector app being updated to support multiple income call notifications from multiple sub-accounts, if HighLevel could ring another Twilio number outside of the LeadConnector environment, it would allow for these calls to be connected.