Allow GHL numbers to be used as a forwarding number in a number pool
M
Mike Court
Allow number pools be configured just like any other number, especially the option to ring to all users (or certain users). We have been trying to go all in on GHL, including answering incoming calls, but just found out that an outside forwarding number is the only way to get calls from a number pool. If a GHL number is added to a number pool as a forwarding number, then calls to the pool come up as busy.
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J
Joshua Muradov
The only solution I have found that works is transferring it to an AI agent, but this is just a Band-Aid because not every business wants to use an AI voice agent, especially for advertisements, because this could bring down the conversion rate drastically.
C
Clifford Paulick
Support Ticket# 4556304 confirmed that https://help.leadconnectorhq.com/support/solutions/articles/155000005095 is correct in saying:
> Note: You cannot use a LC phone number as your forwarding number, as this will create a looping issue. Be sure to use a different external number to avoid call routing problems.
and pointed me to this Idea. They suggested this workaround: forward externally (outside of LC Phone), and have that external phone# forward back into LC Phone (e.g. your main company phone# where you have AI Agent or IVR connected)
However, I tried it anyway and it worked, including call recording and voicemails.
C
Clifford Paulick
but then, later when editing, it showed this error - so I was only able to save the setting with LC Phone as the target at the initial Number Pool purchase... so I got a free Google Voice, not to be used for anything other than this workaround... Yes, I was able to add my LC Phone as my Google Voice forwarding number.
M
Michael Wender
Would definitely love to see this feature added.