Allow calls to ring out to multiple users at once.
K
Kayd Welke
This would be nice to have so that you can have inbound and outbound calls from leads or customers ring out to multiple sales reps/office personnel instead of just the assigned user. that way whoever is available to take the call can do so!
HIGHLVL-I-1136
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E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Same issue here. We end up using external solutions when the phone system is right there in GHL. Our clients constantly ask why calls can't just ring everyone until someone picks up.
M
Michael Hagen
I was just on a support call and was told that is is asked for nearly daily. I thought the "ring all" function was to do this and was disappointed to find out that it's currently a dead-end.
This is super important for small businesses that share calling functions on and off all day. First available person gets the call.
For years now I have to forward calls to Google Voice to ring multiple phones at the same time. ...which is really odd since I have a fairly complete phone system sitting right here on Highlevel. I would love to get rid of Google Voice.
Thanks so much for considering my thoughts!
Autopilot
Merged in a post:
IVR call routing multiple agents at once
J
Justin Neri
It would be incredibly useful to be able to do a ring all and ring multiple agents at once in the mobile app and/or web app.
T
Tyler Zegil
We have this feature now
C
Camilo Test Tabares (Agent)
Tyler Zegil How? I can only assing a number for up to 7 users to ring for inbound calls, I have like 20 agents an a youtube number, if a client call to my youtube number I´ll need that ringing on all my 20 agents, not just 7. Any idea?
J
John Graham
Camilo Test Tabares (Agent) I second this suggestion.
T
Tyler Zegil
Camilo Test Tabares (Agent) ah yes, you're correct, I'm not sure why there's the 7 user limit
E
Eli Rozen
This should be tied to https://ideas.gohighlevel.com/lcphonesystem/p/ivr-call-routing-voicemail
Possible solution for both:
Allow Connect to Number feature, including LC numbers, since internal numbers can be set to connect to multiple users.
J
Jen WhoaZone
Yes need this please!!!
M
Mitchel Staheli
Its super easy little snippet of code. Please incorporate. PLEASE.
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Dial>
<Number>+1-416808XXXX</Number>
<Number>+1-437702XXXX</Number>
</Dial>
</Response>
J
Jeremy Miner
Merge with HIGHLVL-I-328?
D
Drew Clark
Agreed it increases the liklihood that a HOT lead speaks with someone as opposed to losing that lead to voicemail