Add phone extensions
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Ted Williamson
When creating team members In a sub-account, would be good to create and manage extensions that allocate to the team member. Allocating those extensions to each number desired would also be helpful, with recording capabilities. This could help to replace services like ring central, while also tracking marketing and integrating communication activities.
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Matt Ingebrigtsen
i think you could probably set this up through the IVR. I haven't done it yet but was just thinking about trying it out.
Basically, instead of setting it up for "press 1 to reach Tom, press 2 to reach Bob, etc", have 1 option when they call that says, "if you know your party's extension, enter it now."
Make sure the "STOP GATHERING AFTER (DIGITS)" in the advanced settings of the "Gather Input on Call (IVR)" action is set to the length of your extensions and then set up what ever extensions you want for each person in the Condition tree.
I do like the idea of making it native so we don't have to go through all of this to have extensions though.
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John Betterr
The ability to transfer calls back and forth between extensions seems like the last big thing GHL needs to satisfy the phone system needs of 80% of small businesses. This is bigger than GHL and most GHL users realize. It is the last thing that needs to be done to allow a large chunk of small business clients to completely replace their phone bill with their VoIP provider / phone company. At least an additional $100 in savings every month.
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Clifford Paulick
Yes! Have a single phone# then phone tree functionality, which Shaun said is coming this year.
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Michael Maloney
Clifford Paulick did this ever happen?
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Clifford Paulick
Michael Maloney Yes, Inbound IVR (Interactive Voice Response) Calling was released in October: https://ideas.gohighlevel.com/changelog/inbound-ivr-interactive-voice-response-calling
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Ted Williamson
Clifford Paulick that's not the same.
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Clifford Paulick
Ted Williamson how not? You want to be able to reach Bob by pressing #1 and for Sally press #2 and for Joe press #2204
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Timothy Liversage
Clifford Paulick You can only have 10 branches on the inout gather to do this, so more than 9 extensions doesn't work right now.
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Clifford Paulick
Timothy Liversage I haven't tested that but I imagine you could have multi-level IVR (press 1 then 1 then 1 then 1 to get to x1111) - of course, that's not user-friendly.