The ring to all users feature is great, although we don't always want this to happen. Hence it would be great to have an option for sending to all users if a contact has no assigned owner, and for contacts who have an assigned owner, to ONLY call the contact owner. It would also be great if we could have different settings for leads vs customers e.g. If a lead has an assigned owner, and calls, if the contact owner doesn't answer, then ring all users. If a customer calls, only call the assigned owner, and if they don't answer, send to voicemail.