Add "Custom Call Status" for manual actions calling
in progress
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Dustin Walker
When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply
HIGHLVL-I-1149
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Luke Stringa
They added custom dispositiona, and have actually made it worse. You cannot even track the analytics of custom dispositions in the call reporting. HOW HARD IS IT TO ALLOW US TO TRACK OUR ANSWER RATE ACCURATELY?
WE MUST BE ABLE TO ACCURATELY TRACK OUT ANSWER RATE IN THE CALL REPORTING TAB
- Allow us to track custom dispositon stats in the call reporting tab the same way we track call outcomes
OR
- allow us to change the call status using a workflow with a custom disposition as the trigger.
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Aceleradora Zoi
GHL statuses are now a big pile of crap. The calls go to voice mail, and the status is as if completed
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Brian Del Terzo
If I understand correctly we're suggesting a way to add our own call status dispositions. For example:
- Not Interested
- Disconnected Number
- Do Not Disturb
- Redial Later
- Call Back After Holidays
- Wrong Department
- Transferred
- Quality Lead
- Hot Lead
And also of course be able to integrate these call statuses into related workflows to automatically perform necssary functions such as:
- If call status = Disconnected Number, then DND and perhaps tag the number for list scrubbing.
- If call status = Not Interested, then DND to stop all future calls
- If call status = Hot Lead, then trigger an automation
- If call status = Redial Tomorrow, then move them into a follow-up pipeline
And these types of dispositions are often client specific such as:
- Insurance carriers might want “Quote Sent”
- Real estate agents might want “Buying Soon”
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Anthony Colletti
This was announced at Level Up 2025 but I have not seen or heard anything on it sinece. Do you have an estimated release date?
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Kedon Luke
Five years and 206 votes later, we still don't have custom call statuses. unbelievable... all cold callers in here know the game is about speed-to lead
Ronak Jindal
Merged in a post:
Disposition options For Power Dialer
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Erick Henrique
Add disposition options after a call ends , like Not interested, Disconnected number, DND, Redial. Having to put in notes for every call or adding a tag takes too long. once call ends there should be options other than the 4 on there that don't apply to all scenarios.
Ronak Jindal
marked this post as
in progress
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Waleed Farra
Ronak Jindal Amazing!
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Alvin Angelo Cantero
Please add this!
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Lucas Robin
I joined the free trial mainly to set up phone-based lead management, like many others here (and many more in the future). I’ve already invested countless hours building workflows and learning the system.
While this CRM has many strengths, the lack of custom call outcomes/statuses for manual actions is a serious limitation for callers. The higher the lead volume and the larger the team, the more inefficient it will become to manage follow-ups and maintain accurate pipelines.
After reviewing past comments, I see this issue has been raised since 2020. Five years later.. there’s still no solution. Some users even noted, over a year ago , how simple this would be to implement, which makes the lack of progress even more concerning. It just feels like an essential part of lead management is being ignored.
For now, I’ll try to work around it using pipeline stages and workflows, but relying on a workaround for something so fundamental is not professional or sustainable. Unless this is addressed, it could be a dealbreaker for me — and likely for many other call-based compagnies that rely heavily on lead calls and are evaluating HighLevel:(
My question is: is this feature currently being worked on, or is it not on your roadmap at all?
Thank you — the 116th voter of this thread!!
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Ed Mccusker
Agree, This would be a huge help to be able to customize the call dispositions to allow us to create more triggers.
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