Add "Custom Call Status" for manual actions calling
in progress
D
Dustin Walker
When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply
HIGHLVL-I-1149
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S
Sales & Marketing
Merged in a post:
Call Notes
K
Kamron Karington
ability to add call notes in call details. This way we can add notes directly to the call so all team members will know what happended during the call.
Hubspot has this feature already.
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S
Sales & Marketing
Merged in a post:
Pop-up to add notes after a calls is done via the Power Dialer
H
Hector H
I would be great that when we are doing calls via the Power Dialer (manual actions) that we could get a box to add any notes about the call. It could get added to the existing pop-up that asks about whether the call was completed, voicemail, busy, no answer
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The reporting blind spot is killing us too. We set up custom dispositions but then have zero visibility into performance metrics. Can't optimize what you can't measure.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The reporting piece is what kills me. We set up custom dispositions but then can't actually measure performance properly. How do you track conversion rates when half your call outcomes disappear into a black hole?
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Luke Stringa
They added custom dispositiona, and have actually made it worse. You cannot even track the analytics of custom dispositions in the call reporting. HOW HARD IS IT TO ALLOW US TO TRACK OUR ANSWER RATE ACCURATELY?
WE MUST BE ABLE TO ACCURATELY TRACK OUT ANSWER RATE IN THE CALL REPORTING TAB
- Allow us to track custom dispositon stats in the call reporting tab the same way we track call outcomes
OR
- allow us to change the call status using a workflow with a custom disposition as the trigger.
N
Nikita Kovbasa
Luke Stringa 1. I'm tracking response rate now using call dispositions as a trigger to assign tags, and then based on tags, I can see how many people responded to the call cuz they now the tag "answered" is assigned to them.
- I didn't get the part about "change the call status," but you already can use call dispositions as a workflow triggers
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Luke Stringa
Nikita Kovbasa this doesn’t solve anything.
We need accurate reporting of all dials. Even when dialling the same lead multiple times. If we call a lead 3 times in one month, they answer once, then they don’t answer the second time, then they don’t answer the third time, at the end of the month, we can only see that they have a tag.
This is not a solution but thank you.
We need the ability to update call status in a workflow with the disposition as a trigger, or we need to have the same level of reporting in the call reporting section, for dispositions as well as call outcomes
A
Aceleradora Zoi
GHL statuses are now a big pile of crap. The calls go to voice mail, and the status is as if completed
B
Brian Del Terzo
If I understand correctly we're suggesting a way to add our own call status dispositions. For example:
- Not Interested
- Disconnected Number
- Do Not Disturb
- Redial Later
- Call Back After Holidays
- Wrong Department
- Transferred
- Quality Lead
- Hot Lead
And also of course be able to integrate these call statuses into related workflows to automatically perform necssary functions such as:
- If call status = Disconnected Number, then DND and perhaps tag the number for list scrubbing.
- If call status = Not Interested, then DND to stop all future calls
- If call status = Hot Lead, then trigger an automation
- If call status = Redial Tomorrow, then move them into a follow-up pipeline
And these types of dispositions are often client specific such as:
- Insurance carriers might want “Quote Sent”
- Real estate agents might want “Buying Soon”
A
Anthony Colletti
This was announced at Level Up 2025 but I have not seen or heard anything on it sinece. Do you have an estimated release date?
K
Kedon Luke
Five years and 206 votes later, we still don't have custom call statuses. unbelievable... all cold callers in here know the game is about speed-to lead
Ronak Jindal
Merged in a post:
Disposition options For Power Dialer
E
Erick Henrique
Add disposition options after a call ends , like Not interested, Disconnected number, DND, Redial. Having to put in notes for every call or adding a tag takes too long. once call ends there should be options other than the 4 on there that don't apply to all scenarios.
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