Add "Custom Call Status" for manual actions calling | Voters

Add "Custom Call Status" for manual actions calling

planned

Dustin Walker

When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply

HIGHLVL-I-1149

March 28, 2020

Ronak Jindal

Merged in a post:

Make The Manual Call Status Menu Useful

Brennan Eid

After completing a manual call, the menu with the options "No Answer" "Voicemail" "Busy" and "Completed" pops up. But if the call is declined, the call counts as completed regardless of what the user inputs so any workflows using call status are inaccurate. Being able to use the call status/outcome that the user selects as a workflow trigger separate from the actual call status that the system perceives would be very helpful. Hopefully that made sense, but the goal is to be able to use that user inputed call outcome as a workflow trigger because the system's perceived call status is often inaccurate.

6 days ago

Ronak Jindal

marked this post as

planned

Ronak Jindal

Merged in a post:

Customize Call Status!

Mark Marcelletti

I'd like to customize call statuses to see how my sales team is doing in reporting. For example, call connect - busy call later, call connect - interested follow-up required, etc. That way I know what reps are struggling with and can provide proper coaching.

6 days ago

Jenn Jackson

CUSTOM CALL DISPOSITIONS are a BASIC REQUIREMENT for any company that exercises even basic lead management on phone calls. I see that this has been requested many times over the last 4 years. It seems like a a simple fix. 
GHL has so many bells and whistles, how could this really basic feature have been initially overlooked, and to this day not have been addressed? 
Please, serious inquiry, not a snarky post. My entire reporting model (reports to my clients) is built on these dispositions. Please, please, please help! 
Any plans on addressing this? Thank you in advance.

Jenn Jackson

CUSTOM CALL DISPOSITIONS - I cannot get accurate call reporting without this. And it also affects desired workflows.

Léon Bellehumeur

YES PLEASE, also being able to add new call statuses like appointment booked, not interested or don't call back.

Robert Lemelin

Any follow up on this GHL support? This would be an excellent feature. Please add it! :)

Robert Lemelin

Any follow up on this GHL support? This would be an excellent feature. Please add it! :)

Robert Lemelin

Any follow up on this GHL support? This would be an excellent feature. Please add it! :)

Russell Naidoo

This would help a lot

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