Add "Custom Call Status" for manual actions calling
planned
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Dustin Walker
When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply
HIGHLVL-I-1149
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C
Chaz Williams
When should we expect a fix for this? The fact that if I make a call and reach a voicemail, and the call is marked as completed with no option to change it is an issue. Because a Completed call is a call that you talk with the person. Having a workflow triggered because I reached a voicemail but the system thinks I talked with them is a Huge Issue.
Ronak Jindal
Merged in a post:
Make The Manual Call Status Menu Useful
B
Brennan Eid
After completing a manual call, the menu with the options "No Answer" "Voicemail" "Busy" and "Completed" pops up. But if the call is declined, the call counts as completed regardless of what the user inputs so any workflows using call status are inaccurate. Being able to use the call status/outcome that the user selects as a workflow trigger separate from the actual call status that the system perceives would be very helpful. Hopefully that made sense, but the goal is to be able to use that user inputed call outcome as a workflow trigger because the system's perceived call status is often inaccurate.
Ronak Jindal
planned
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Nihat Demir
Ronak Jindal PLEASE PLEASE Add these call status into WORKFLOW. Twilio has these call status as default. We need PENDING and ANSWERED call status as soon as possible. These Call Status are available in API V2 CallDataDTO but not in WORKFLOW. This is so simple task for you to enable them.
Ronak Jindal
Hey Nihat Demir, those 2 call status are for calls in-progress (and not the final status). Looking to understand what you want to do with them?
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Nihat Demir
Ronak Jindal I integrated LC Phone with my platform to show my users when phone ringing, get callerid, show customer details in my app before answered.
Ronak Jindal
Nihat Demir we already offer you a way to get the name of an unknown caller before answering the phone (on web app and mobile app): https://help.leadconnectorhq.com/support/solutions/articles/155000004298-number-intelligence-number-validity-detect-spam-calls-and-look-up-unknown-caller-name
Does this help?
Ronak Jindal
Merged in a post:
Customize Call Status!
M
Mark Marcelletti
I'd like to customize call statuses to see how my sales team is doing in reporting. For example, call connect - busy call later, call connect - interested follow-up required, etc. That way I know what reps are struggling with and can provide proper coaching.
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Jenn Jackson
CUSTOM CALL DISPOSITIONS are a BASIC REQUIREMENT for any company that exercises even basic lead management on phone calls. I see that this has been requested many times over the last 4 years. It seems like a a simple fix.
GHL has so many bells and whistles, how could this really basic feature have been initially overlooked, and to this day not have been addressed?
Please, serious inquiry, not a snarky post. My entire reporting model (reports to my clients) is built on these dispositions. Please, please, please help!
Any plans on addressing this? Thank you in advance.
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Jenn Jackson
CUSTOM CALL DISPOSITIONS - I cannot get accurate call reporting without this. And it also affects desired workflows.
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Léon Bellehumeur
YES PLEASE, also being able to add new call statuses like appointment booked, not interested or don't call back.
R
Robert Lemelin
Any follow up on this GHL support? This would be an excellent feature. Please add it! :)
R
Robert Lemelin
Any follow up on this GHL support? This would be an excellent feature. Please add it! :)
R
Robert Lemelin
Any follow up on this GHL support? This would be an excellent feature. Please add it! :)
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