Add Additional DND keywords to SMS message
M
Mohannad Assaly
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT are the default opt-out keywords.
We need the ability to add more keywords like "pass", "not interested" etc...
This is essential.
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S
Shawn Moser
Need option to opt out of marketing messages (workflow) and direct messages for order status or appt reminders. Recipient needs option to opt out of one or both. We have people complain they didn't receive order updates and we tell them it's because they replied STOP and they only wanted to stop getting the marketing messages.
C
Clifford Paulick
LC Phone is rebranded Twilio and they have their rules: https://help.twilio.com/articles/223134027-Twilio-support-for-opt-out-keywords-SMS-STOP-filtering
But maybe this is a good idea for using another telephony provider.