Ability to have incoming calls show caller id as their contact info
T
Terrell Day
When a call comes in to my mobile device it would help if I had the option to have the caller id show as the contact name and number save in my ghl account contacts as well as tell me what twilio number they are calling.
Since I have multiple numbers for different reasons, it would help to know who is calling vs just a number but if they are a saved contact in my system it shows that name and number and also which number of mine they are calling so I can answer accordingly.
Plus there are some contacts I don't care to answer :) would be nice to quickly know!
thanks!
Log In
Ronak Jindal
Hello Terell, if you're taking the call on the LC mobile app, you can use Number Intelligence to see the name of the contact: https://ideas.gohighlevel.com/changelog/number-intelligence-block-spam-calls-identify-unknown-callers
C
Carla Di Stefano
Yes please
L
Liv Brown
Yes please!
J
Jane Makin
yes, we need this
M
Melissa Smith
Yes, the issue with the IVR system only showing 'IVR call' instead of the contact's name is incredibly limiting. We are not able to use this system because of this reason. Please prioritise gohigh level
J
Jonny Merrill
Any news? Doesn't seem like they have that feature. I need this ASAP
Canny AI
Merged in a post:
IVR Caller ID
D
Dustin Miller
The IVR is great, but when you use the Connect Call action in the IVR, the caller ID always for the GHL tracking number instead of the caller's number.
We need the caller's number so the user can call them back if a call is missed.
Users are wondering why they see themselves in their caller ID.
A
Adam Page
Def need this ASAP!
A
Alex Dant
I just switched over to GHL as a crm and this is crazy to me that it's not already like this.
K
Kanishka Gunaratna
This is a good one. I think it is better to open the contact info modal when we are getting a call. So if its a new one we can fill out the details while we are on the call
Load More
→