Ability to have incoming calls show caller id as their contact info
T
Terrell Day
When a call comes in to my mobile device it would help if I had the option to have the caller id show as the contact name and number save in my ghl account contacts as well as tell me what twilio number they are calling.
Since I have multiple numbers for different reasons, it would help to know who is calling vs just a number but if they are a saved contact in my system it shows that name and number and also which number of mine they are calling so I can answer accordingly.
Plus there are some contacts I don't care to answer :) would be nice to quickly know!
thanks!
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J
Jonny Merrill
Any news? Doesn't seem like they have that feature. I need this ASAP
Canny AI
Merged in a post:
IVR Caller ID
D
Dustin Miller
The IVR is great, but when you use the Connect Call action in the IVR, the caller ID always for the GHL tracking number instead of the caller's number.
We need the caller's number so the user can call them back if a call is missed.
Users are wondering why they see themselves in their caller ID.
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Adam Page
Def need this ASAP!
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Alex Dant
I just switched over to GHL as a crm and this is crazy to me that it's not already like this.
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Kanishka Gunaratna
This is a good one. I think it is better to open the contact info modal when we are getting a call. So if its a new one we can fill out the details while we are on the call
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Jamie Byram
Definitely. A saved contacts name should show up when they are placing an incoming call. That way users know if it's a new call or an existing customer.
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Dustin Miller
This is no longer the case, but having the caller ID option to show the business number and a whisper is needed.
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Bill Welch
Dustin Millerare you saying the contact or lead is coming up on the caller id now. when my ivr rings, it still says the number for the business
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Dustin Miller
Bill Welch apparently this is working now the last time I checked and it shows the caller's number. I'd have to reconfirm to make sure nothing is different since I posted this.
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Bill Welch
Dustin Miller GHL said it no longer the case. Would you please confirm it working for you and share your secrets(: ty
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Dustin Miller
Bill Welch I just did a test (you can just setup an IVR workflow to test this) and when I did I see the caller's number not the business line they called. I don't think there's any secret except that I do know that a customer of ours who WANTED to see the business line I enabled the "Pass called number as Caller ID" setting in that phone number setting and GHL respected it. So just confirm that is NOT toggled on for the phone number you are using.