A2P Rejection - Is this a money grab, HighLevel?
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Dayna Merola
Suddenly I'm being rejected for A2P even though I'm doing the same thing I've always done to get approved. I've worked with several support agents, three in one day, that all assured me my account was ready to be submitted and PASS! I have been rejected 5 times and am beginning to feel like this is a SCAM and MONEY GRAB from HighLevel as you all charge every time one is submitted. Who is actually denying the A2P verification? Is it HighLevel making this call before it goes over to the carrier?
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C
Christian Locke
This A2P process is controlled by The Campaign Registry and the carriers, not HighLevel. HighLevel is genuinely doing what it can to make submissions as clear and streamlined as possible, but TCR sits completely outside their purview. One of the biggest issues is the lack of usable feedback. Submissions are often rejected with vague or generic reasons, if any at all, which makes it difficult to know what actually needs to be corrected. Rules change, enforcement is inconsistent, and identical submissions can be approved one day and rejected the next. Each resubmission still carries a fee, which makes the process especially frustrating when there is no clear guidance on how to move forward. HighLevel is acting as the intermediary, not the decision maker. Approval logic, rejection decisions, and fees all come from TCR and downstream carriers. Many agencies are running into the same wall right now, so the frustration is shared and completely valid. It is also worth reviewing Extendly’s most current A2P snapshot, as they stay on top of TCR changes and do their best to navigate shifting requirements as they happen.
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Kimberly (agency-level)
I am experiencing an A2P rejection as well. While I do not think it is High Level, (it is Twilio), I believe that it is such a low level revenue for GHL that there is not a sense of urgency to fix the issues, OR Twilio is so unresponsive that it is impossible for GHL to effectively find resolve for its customers. I have been without SMS/Phone for a year now on one account. All others operate perfectly.