Per-contact email tracking consent and granular opt-out (EU GDPR compliance)
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Michele Grimaldi
HighLevel currently allows agencies to disable open and click tracking at the sending-domain level, but does not provide a documented mechanism to automatically honor tracking consent for individual contacts.
Under the Italian Data Protection Authority's April 2026 guidelines, subscribers must be able to opt out of email tracking while continuing to receive marketing communications.
Requested functionality:
Contact-level tracking consent field with API and workflow support.
Automatic suppression of open-tracking pixels for contacts without valid consent.
Support for disabling individual click tracking.
Granular opt-out integrated into the existing Preference Management Center.
Consent history and audit logs.
Consistent enforcement across campaigns, workflows and other email sending methods.
This feature is particularly important for European agencies managing multiple client subaccounts through HighLevel.
We need a native, privacy-by-design solution rather than complex workarounds involving duplicated campaigns or sending domains.
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A
Arianna Sassi
I strongly support this request. This is an urgent compliance issue, not just a feature improvement.
As an agency managing multiple client subaccounts in Italy, we urgently need a native solution that allows us to respect individual email tracking preferences without preventing subscribers from receiving marketing communications.
Currently, the only available workarounds involve duplicating campaigns, separating contacts and using different sending domains. These solutions are operationally unsustainable, particularly when managing multiple clients and automated workflows.
We need HighLevel to provide a GDPR-compliant solution at contact level, applicable to both campaigns and workflows.
We have already raised this issue with HighLevel Support and are still waiting for a concrete solution.
Could the HighLevel team please confirm whether this functionality is being prioritized and provide an expected timeline?
European agencies cannot continue relying on complex manual workarounds for a fundamental compliance requirement.