Non-Interactive One Click Unsubscribe
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Matt Ratliff
Google and Yahoo have specified that there needs to be a non-interactive one-click unsubscribe. Mailgun's unsubscribe tracking will only enable the list-unsubscribe feature, but not the non-interactive one click.
Here are the RFC standards for both:
RFC2369 (list-unsubscribe)
RFC8058 (list-unsubscribe-post) (List-Unsubscribe=One-Click).
Can HL add this in the message request header for both Mailgun via the API and SMTP protocol for all others?
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Karthik
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Karthik
On February 6th, we implemented one-click unsubscribe method for LC and Mailgun providers.
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Alexandra Gendes
Karthik can you please share the documentation
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Alexandra Gendes
Specifically for Mailgun provider.
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Eugenia Brock
Karthik Is there a way to turn this feature on for our emails? I'm not seeing the "unsubscribe" button in the header of the emails we're sending, using mailgun.
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Karthik
Eugenia Brock By default we will pass the value in the header for all emails. But i will display based on the senders reputation.
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Karthik
Alexandra Gendes By default for all the emails we will pass the parameters and values. you can find in the email header.
List-Unsubscribe-Post: List-Unsubscribe=One-Click
mailing_list_unsubscribe_url: https://abc
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Alexandra Gendes
KarthikIs is there documentation on this? how does the unsubscribe transfer over to our the contact record? How does this affect my current workflows? If I'm using the Mailgun unsubscribe tracking feature does this means there's double "List-Unsubscribe-Post: List-Unsubscribe=One-Click" on my emails?
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Karthik
Alexandra Gendes The workflow or the unsubscribe process will not be affected. If you have added our default unsubscribe tag in the email and enabled the Mailgun unsubscribe option, two unsubscribe parameters will be passed in the header and two unsubscribe links will be added in the email template. We recommend that you stop using the Mailgun unsubscribe option.
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Alexandra Gendes
Karthik Interesting, i've been sending emails and there has not been two unsubscribe links added to the template. Could you please share documentation.
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Dilyana Angelova
When I click the unsubscribe button, I automatically unsubscribe as a contact, regardless of going to a question page - what is the reason to unsubscribe? This means we have a one-click unsubscribe, but at the same time, this page is still opening. GoHighLevel
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Sales & Marketing
Dilyana Angelova: The intent to have one click unsubscribe and survey are -
- In the previous flow users had to confirm their email to complete unsubscribe. Very rarely users finished the process but were raising complains. Hence, one click unsubscribe. We are also planning to add a unsubscribe link incase they click it by mistake.
- The unsubscribe survey can be seen in contact log. Later on we plan to help check popular reasons of unsubscribe.
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Hannah Hargreaves
Any word on this GHL? These requirements start tomorrow and there's still no way (that I can see) to meet these standards.
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Beau Schultz
Hannah Hargreaves: This should be a top priority for GHL... We need an update on this Go HighLevel.
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Tony Eppright
gohigh level any word on this as we're approaching the time for this requirement to be live?