Emails showing on behalf of instead of showing my true domain
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Chris Damron
Using automation, my emails are showing chris=shocialyfe.fun on behalf of my actual email domain. See attached screenshot. On gmail the from shows correctly, but in Outlook it shows a very long from with "on behalf of _____". It's my belief that this is affecting my open rate. I tested with 2 customers and they never received my emails, yet Highlevel stated the emails were delivered.
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Wayne Cox
Please allow adding the root domain for email sending. Solve this issue! You know about it, it's on multiple support threads and you've deflected it to Microsoft. The issue is you don't allow adding the root domain which would eliminate the "on behalf of" glitch for all recipients using Outlook. PLEASE FIX.
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Elspeth Curtis
We are having this issue too! Gmail things look fine and Outlook they look long and yucky. The only way we can get rid of the 'on behalf of' is to send an email from the subdomain example@sub.domain.com and that is not ideal! Would be great if Mailgun allowed you verify the root domain unless there is an alternative solution for Outlook clients.
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Daniel Doherty
Same for me... Outlook has a long convoluted admin=domain@subdomain on behalf of 'client name' Only in Outlook.
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Loryn Hampson
Daniel Doherty same goes for me, outlook super long and has our Directors name on marketing material revealed, it looks messy and spammy.