Description: Currently, GHL allows for a Dedicated Domain (e.g., support.abc.com), but lacks a native way to route replies back to individual staff members' external inboxes based on the sender.

We need the ability to map GHL users to specific forwarding addresses.

The Workflow:

Outbound: User A sends an email from GHL. The system uses user-a@support.abc.com.

Inbound: When the lead replies to user-a@support.abc.com, GHL should automatically forward that reply to the user’s private/external inbox (e.g., user-a@abc.com).

Why this matters:

This allows teams to maintain a consistent brand identity using the dedicated domain while ensuring staff never miss a reply in their primary work email. It eliminates the "black hole" of replies that occurs when a dedicated domain isn't monitored by an external mail client.