We have 50 users in our system and we can't use outlook sync or gmail sync because of the way our business operates. Our users are also not working directly in the CRM for the most part - we have a marketing/admin team that's sending out marketing emails on their behalf but the majority of their work takes place outside the system, so if a contact replies to a CRM-initiated email, our users won't necessarily see it in a timely way. We want to be able to forward emails coming into CRM to these users at each of their personal email addresses so they get these messages.