Critical Issue: Customers receive NO DOCUMENT when a refund is processed

+ Reverse Charge invoices are missing and must be added for EU compliance

GoHighLevel recently added internal refund functionality.

Refunds are convenient — but legally insufficient for EU/UK/DACH users.

🚨 1. Refunds in GHL create no customer document at all

When a refund is triggered:

Money is returned via Stripe/PayPal

GHL updates the transaction status

That’s it

But no credit note / refund invoice / PDF is generated.

This is a major compliance issue, because in the EU:

A refund MUST be accompanied by a formal credit note document.

A payment reversal without documentation is not legally acceptable.

A refund alone is just money flow.

It does NOT correct the accounting record.

It does NOT correct VAT.

It does NOT give the customer proof.

It does NOT satisfy EU bookkeeping rules.

🚨 2. Missing: Reverse Charge invoices (required in the EU)

On top of missing credit notes, GoHighLevel also does not support Reverse Charge, which is legally mandatory for:

B2B services within the EU

Cross-border EU transactions

Non-EU entities invoicing EU businesses

Intra-community services

VAT-shifted digital services

What Reverse Charge requires:

A compliant invoice must include:

VAT set to 0%

The buyer’s VAT ID

A mandatory legal note such as:

“Reverse charge – VAT to be accounted for by the recipient.”

Correct invoice totals without VAT

Numbering & bookkeeping identical to normal invoices

None of this is currently possible in GHL.

This means:

EU agencies cannot invoice other EU businesses correctly

Intra-EU B2B transactions cannot be handled

VAT rules are violated automatically

Businesses must use external billing tools instead of GHL

Payment flows in GHL are legally unusable for huge portions of the EU market

❗ Why this matters so much for EU users

Refunds without credit notes → illegal accounting

Invoices without reverse charge → unlawful B2B billing

Customer receives nothing → no proof, no audit trail

VAT is not corrected → financial risk

Accountants reject GHL documents → massive manual work

Users switch back to SumUp, Zettle, LexOffice, etc.

GHL loses the entire EU payment market because of these missing features.

✔️ What GHL must implement to become EU-compliant

A) Credit Notes for Refunds

Automatically generated when a refund is issued:

Sequential credit note number

Reference to the original invoice

VAT correction (net, vat, gross)

Customer & company info

PDF generation

Automatic email delivery

Document stored in the customer record

Export for accountants

B) Reverse Charge Support

Invoice settings must allow:

Zero VAT

Buyer VAT-ID field

Automatic reverse-charge legal note

VAT-compliant totals

PDF invoice generation

C) Proper Finance Exports

For accountants:

Invoices

Credit Notes

Refunds

VAT categories

Reverse-Charge transactions

All exportable as CSV/PDF.