Stripe - Retry Failed Subscription Payments Automatically or Manually
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Alan H
If a Reoccurring Subscription payment fails, allow ability to automatically or at least manually re-try payment under Subscriptions or Transactions. The existing "Subscription Settings - Failed Payment Retries" does not work on with Stripe currently. Is there another way to do this?
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Sales & Marketing
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S
Shon Moscovits
You can easily do it via Stripe. Simply copy the transaction ID and hit "Charge" on Stripe to retry it. Make sure to disable "Auto cancel subscription after X failures)
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Sales & Marketing
Merged in a post:
Option to Retry Subscription Charge Without Stripe Access
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Jay Meere
It would be great to have a feature that allows us to retry a failed subscription charge directly within the platform, without needing to log into Stripe. This would streamline the process, save time, and provide better control over managing client payments, especially for small businesses that want to handle everything in one place.
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Brandon Upshaw
Running into this today, also. The direction given by support is to have the client (or you) retry the payment from the Stripe Dashboard and that should correctly update the subscription status (if payment processes). They said that information syncs between Stripe and GHL. But I agree - if the user can retry the payment in Stripe, we should have that option in GHL.