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Alex Rolland
We sell a monthly membership through PayPal subscriptions in HighLevel. Our workflows grant and remove access based on payment and subscription events, so the sync between PayPal and HighLevel has to be exact.
What we see on our sub-account:
  • A renewal paid in PayPal on Nov 8 never showed up as a transaction in HighLevel, while the 4 previous renewals of the same subscription did.
  • A subscription cancelled by the customer in PayPal on Oct 18 is still "Active" in HighLevel three weeks later.
The PayPal integration update in the changelog says status changes are reflected in real time and every subsequent transaction is displayed, but the help article (updated Sept 2026) says PayPal status is not continuously synced.
We need PayPal subscriptions to sync like Stripe: every renewal recorded as a transaction (and firing the payment trigger), every status change (cancelled, suspended, expired) reflected on the subscription and in the subscription trigger. Until then, we can't automate access for PayPal customers without the risk of cutting someone who paid.