Give subscribers a way to update their credit card on file
complete
J
Jake Bolling
Currently, the only way to update the credit card on file for any product created in GoHighLevel is to go into Stripe, and enter new CC info for your customer. This means you'll have to call them up, ask them to give their credit card info over the phone, and then manually type it into Stripe.
In Stripe, there is a way to natively send people a link to update their CC info, but GHL doesn't utilize it, and it is disabled in Stripe (see attached image).
My feature request would be to add a "Send Link to Update Card On File" or "Update Card on File" option under the "Action Dropdown" on the subscriptions tab, payments tab, and transactions tab. When you click on this, you would see a pop-up with two options: update manually or send customer a link to update. From there, you could either enter new CC info or send the customer a link to add a new card.
C
Chad Storey
Thanks !!
S
Sales & Marketing
complete
N
Nomiki Georgiadis
Sales & Marketing Thank you- Can you please point us to the 'How To' or Help article on how to do this?
Y
Yanick Webster
Sales & Marketing Is this complete for the Pro Level? Or is this only for the Saas plan?
D
Dannielle Iversen
Sales & Marketing Can you point me to the tutorial for this? This is huge!
C
Christy Allison
Sales & Marketing Same, I don't see anything about this in the Changelog. I can't find anything about it under Payments or the Contacts tab either. Help?
K
Kade Platta
Excellent suggestion! This would be great!
S
Sales & Marketing
in progress
K
Kimberly "Kandie" Martin
This needs to be a feature as some do not use stripe and having this option would beneficial for everyone. The work around is having to make a reoccurring invoice as they can change their card on file with that