Allow For REFUNDS To Be Made Within GHL Instead of Separately in Stripe & Paypal | Payments

Allow For REFUNDS To Be Made Within GHL Instead of Separately in Stripe & Paypal

complete

Stockton Walbeck

GHL needs a refund integration so I can just easily refund the payment whether it was made on paypal or stripe. Currently I have to do it manually within paypal or stripe

June 10, 2022

Sales & Marketing

marked this post as

complete

This feature is now live. Refer here for change log - https://highlevel.canny.io/changelog/ability-to-process-refunds-within-ghl-is-now-live

Sales & Marketing

marked this post as

in progress

Anthony Manganiello

OMG YES!!!!
I'm running FB ads and doing other paid advertising for my own products. Not having this information IN HL makes the sales number inaccurate. Knowing what ads are working includes knowing where refunds are coming from. 
This simply is not possible when we have to go to Stripe or Paypal to process refunds. 
PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE

Luke Roberts

Yes we definitely need this!!

Dianne Beattie

Pretty Please!!!

Sales & Marketing

marked this post as

upcoming

Joshua Gray

Sales & Marketing: How far out is this feature from being released?

Tony Manganiello

This is absolutely critical for 2 very important reasons!

When we're running ads campaigns and need to ensure that those efforts are profitable, if GHL isn't reflecting refunds, then the campaigns we're running will provide "false positives" so to speak... not good.
I'm signing up an affiliate with a house list of over 2 million people. They want to sell my online courses and products and earn affiliate commissions. Without being able to track refunds within GHL.. the likelihood of paying commissions on refunded sales is almost a guarantee.

This is, in now way, an exhaustive list. But... PLEASE PLEASE PLEASE PLEASE address this very soon!

Thanks!

Sales & Marketing

Merged in a post:

Create refunds from GHL

Patrice Blain

I do not understand how this is not already implemented: being able to initiate refunds from GHL would allow to track real revenues and loss in a month. Especially if there's a QuickBooks integration, that would make so much sense. For us, this is a make or break feature. I see a suggestion has been created in 06.2022 and I believe this is essential. Old school CRM like Keap allows this.

February 14, 2023

Patrice Blain

Need to have both ways communication with Stripe to update once refund is initiated in GHL.

Farrukh Abbas

Agree, please do something team GHL

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