Allow creation of subscription when no credit card on file for customer
under review
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Mark Hoffman
Stupidest thing ever. You cannot create a subscription for a client if you don't have a credit card on file. How are you supposed to set up subscriptions for new clients. Currently I have to send an invoice for the first subscription payment. Wait for the client to pay the invoice, then create a new subscription for the second month forward now that I have a credit card on file.
I can't believe how insanely stupid this whole process is. Why can't I create a subscription for a new client and have them receive an invoice for the subscription, they can enter their payment info and then it's tied to the subscription. Doesn't require any dumb workarounds of sending invoices, or payment links etc.
Fix this!!!!!!!!!!!!!
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Sales & Marketing
under review
S
Sales & Marketing
Merged in a post:
Create a send subscriptions like invoices
M
Mark Hoffman
Currently, you cannot create a Subscription for a Contact if you do not have a credit card on file for them. This is annoying for new clients because you cannot just create a subscription for them. You need to collect their credit card info somehow and attach it to their profile. Only then can you create a subscription for them.
This is dumb and makes no sense. Let us create subscriptions for new clients and send it to them like an invoice and they can fill out their credit card info etc and the subscription just does it's thing.
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Cheryl Condon
YES!! this would be helpful, but as a (STUPID...i know!) workaround you CAN create a recurring invoice that can be sent out before it's actually due and when its paid it will capture the info. You can at that point add the card to pay the recurring invoice automatically or create a new subscription (and end the recurring invoice) I think i even created a request for this myself....not holding my breathe on it tho..
A
Adam Baxter (Owner)
The good thing about invoices is you can send them a link with the payment detail and due dates. With subscriptions, we require the client to visit the website or funnel and fill in their details. Sure we just send a link, but there is no urgency, so they delay.