Ability to change the RECEIPT template | Payments

Ability to change the RECEIPT template

Babak Bavardi

Removing phone number, for example, or etc.

April 3, 2024

Kerry Moorse

We urgently want to be able to add in customer VAT IDs and company VAT IDs to these.

Rah Gardiner

Please please please can we customise the receipt 🙏 🙏 🙏 🙏

Luke Sherrell

Adding Custom fields to the PDF receipt is essential for European clients. They need to have their company name, and their tax ID displayed on their receipts and there's currently no way to add these details

Wilmenia Gripper

I would like to see this feature we need to make adjustments for donations.
There's no hidden form setting, product metadata field, or account-level option that controls this. The Collect Payment element, the receipt settings, the products area, and the pricing options on the receipt can be properly set up. The DONATION RECEIPT title, the DON prefix, the From Name, and 501(c)(3) notes are all fields we control. 
The item name is the one piece that isn't exposed.

Sales & Marketing

Merged in a post:

Allow full customization of the receipt format

Stephen Bostian

There are many reasons that a company would want to customize the receipt way beyond what is currently allowed (only changing name of the receipt and adding logo). For instance "Billed To" > "Customer". "Item Name" > "Service". "Price" > "Amount". We are doing donation receipts for nonprofits, so this feature currently won't work at all for us. Thanks!

April 2, 2026

Adrian Sameli

Please offer similar editing capabilities for RECEIPTS like you have already for INVOICES. That should not be too complicated. It's annoying that we have no control over the RECEIPT, not even the sender details.

Jeremy Creager

need to make this happen.

Giacomo Mascherin

Admin (Support) Support GHL

Arun Chandel

I strongly support full customization of the receipt format. This feature is crucial for businesses that need to include specific terms directly on the receipt itself. For example, I need to clearly state that payments are non-refundable. Currently, the only option is to include this in the email body, which is inefficient and confusing—especially when sending multiple invoices. Having the terms on the receipt itself ensures clarity and compliance in case of any disputes, and saves time for both the business and the client. This functionality is essential for making receipts legally and operationally robust. Thanks!

Sam Buckley

We need to be able to edit the header of receipts so we can add ABN, Email, Phone Number. Also to call it a Tax Invoice, and edit the name of the "Receipt Number" text and change "terms and notes" at the bottom to something different as well or remove it altogether.

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