We have multiple customers that order e-commerce items, books and other products from us. There is no order history tied to the contact or company which makes customer service extremely difficult. We would like to have the customer interactions all in one place which the tool does great with email and messages, but if we can't track past orders and tie them back to a client, it makes this almost un-usable for some of our clients. KEAP and even clickfunnels tracks all the orders by contact/email which seems like it should be an automatic thing with the CRM if it records transactions.