M
Matt Ratliff
Since Yahoo and Google are pushing us to have a list-unsubscribe and list-unsubscribe-post one-click in the headers this requires unsubscribe tracking to be enabled inside of Mailgun. If a contact unsubscribes from our marketing emails they get added to Mailgun's suppressions list. If that same contact later decides to make a purchase of our products or opts back in then we have to manually remove them from the Mailgun suppression which isn't the best solution. We need this to be handled automatically through workflows via the "disable DND" action or similar.
Flow would be this:
  1. Contact unsubs
  2. Contact sees a new offer they want and opts back in
  3. Workflow would have the following actions at the very top: remove unsubscribe tag, disable dnd.
  4. The workflow action triggers a secondary api to query Mailgun for the contact being removed from DND or Unsub tag removal to check if the email exists in the unsubscribe suppressions list. If so then remove it.
I can do this externally via Make or Zapier, but having this natively built in would be amazing!