We manage 600+ sub-accounts and 1,000+ users. Currently, integration disconnect and system health alerts are sent directly to Location Admins at the sub-account level. This creates noise and confusion for our end clients and is difficult to manage at scale.
We would like an agency-level master setting to control how integration disconnect / system health alerts are routed.
Requested functionality: - Route these alerts only to selected agency/admin users or a specific email list - Choose whether Location Admins receive these alerts by default - Suppress or customize these alerts globally across all sub-accounts - Add granular controls by alert type, such as critical disconnect vs informational - Add granular controls by integration type, such as Facebook, Google, etc.
This would allow agencies managing hundreds of locations to centralize monitoring and prevent unnecessary or confusing system emails from going directly to end clients, while still making sure critical issues are handled quickly.