Workflow Triggers for First-Time Callers and Call Duration
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Lead Suite
It would be very handy to have workflow triggers for first-time callers and phone calls of a certain duration.
Use Cases:
When a call comes in, we have a workflow to create an opportunity. For certain types of businesses we need to allow duplicate opportunities. Because we have no simple way to filter out repeat callers, we end up with duplicate opportunities for the same potential sale. If we had a trigger for first-time callers, we could avoid duplicate opportunities.
Piggy backing off of the above, it would be great if we had a trigger for phone call duration. We don't want to create opportunities for phone calls that are under a specific duration, such as 30 seconds for example. I know a work around for this may be to use call connect with a call connect status, but in some cases we can't use call connect.
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Susie Sun
Please!
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Evan Means
Agreed. Call duration has been on the ideas board for a while now. Pretty basic functionality available in most Call Tracking software that we have used. https://ideas.gohighlevel.com/call-tracking/p/call-duration
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Srikanth Chellaboina
Hey Systems RxMedia,
Regarding first time callers - There is a work around for this. You could do this by adding a contact tag to the contact. This will help filter the duplicates.
Trigger for phone call duration - We dont have this trigger right now. Have noted the requirement and will update once this is picked up. Tentatively in the next quarter.
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Evan Means
Srikanth Chellaboina any update on this request for a call duration trigger? A similar request is on the ideas board with over a 100 votes here: https://ideas.gohighlevel.com/call-tracking/p/call-duration
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Systems RxMedia
Any update on this team Shaun Clark? Thank you!
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Varun
oh man....I was hoping this was already solved. First time callers vs. repeat callers.
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Leigh Landeche
Agreed, I want to only send a conversion to google ads IF its a First Time Caller with a Call Duration over 60 Seconds and im not seeing a way to do this currently, If we could filter the IF/Then statements on call duration And "First Time" Yes Or No This would give us a more accurate count of our conversions.
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John Crozier
Agreed. A trigger for a first time caller is a must! It would allow us to assign to our current agent working the phone easier.