ISSUES WHEN CALLING OUT USING HEADSET/BLUETOOTH FROM HIGHLEVEL
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Paul Singh
We are currently experiencing a recurring issue with outbound calls in the GoHighLevel mobile app. Initially, this seemed isolated to one team member, and support advised it was not a broader concern. However, the same issue is now affecting multiple agents (currently 4 total). Issue details: When making outbound calls using a Bluetooth headset, audio becomes distorted (“alien-like” voice). To temporarily fix this, agents must disconnect and reconnect their Bluetooth device before the lead answers. If not done in time, the call quality is unusable. This is happening across different devices and headsets, so it does not appear to be hardware-specific. Please advise if this is a known issue or if there is a permanent fix available.
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Paul Weavers
OMG - I thought this was only me as nothing comes up when I google etc. Exactly same issue here! - We only just started using GHL for calls recently so don't know if this problem been here a while. I have tried both the leadconnector app and the GHL app (essentially the same under 2 names) both with the same result. Oddly we started using it on an iphone 8 as its what we had and a jabra bluetooth headset and everything seemed fine, then suddenly it just started soundling like you was under water! - I notice the apps got updated recently so dont know if its with this that caused it. Anyway, Ive done a ton of testing and it seems to work on an older iphone 11 handset with current ios (and was on older ios version without issue. Everything after this does not work with the bluetooth. Even tried my apple airpods with same issue. The bluetooth is fine on my macbook with the web ghl calls. So deffo the apps. Also my normal phone calls (non app) work fine with the bluetooth. I have managed to get a wired headset with an adaptor for now plugged into the phone with the app and its perfect if not flexible like the bluetooth. It also does not work on the ipad app. I dont have access to android devices to comment on them. Its been driving me nuts for about a week or so - it just started suddenly so can only guess it relates to the app update - but not sure I can access a previous version to install and try at all - would love to do so !!
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Paul Weavers
UPDATE - Just noticed there is another update just come out - I installed that on my phone and tested my airpods and its working crystal clear!! - So will install it on the main devices tomorrow with the proper headsets and hopefully will be back in business !
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Kyren Renahan
This occurred to me as well, it seemed to have been when I used any Bluetooth device with the HighLevel app via phone.