Specify Page for Social Media Direct Message Trigger in Automations
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Luis Arturo
While creating an automation using the Customer Reply trigger for Instagram or Facebook messages, there is no option to specify the originating page. Filters or If/Else conditions also do not provide a way to route based on the source page.
When using triggers such as Facebook Lead Form or Instagram Lead Form, it is possible to specify the originating page. This functionality does not extend to direct message (DM) triggers.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Yeah we need this. Managing multiple client pages gets messy when all DM triggers fire the same automation. Having to create separate locations just for page routing is such a workaround.
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Douglas Batista
Important!