Unable to move or add elements to email builder
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Sophie Arambula
Multiple locations and sub users including agency account admin are unable to add elements to the email builder or move elements on the email builder, especially with google chrome.
We've cleared cache and cookies but the issue pursuits. We've used Safari and have had some luck but some users report that Safari also no longer works for adding or moving elements inside the email builder.
We've tried contacting support multiple times but their feedback is always that they aren't having the same issue or to clear cache which does not resolve the problem.
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Miranda Schwan
Still a problem. I'm using the Vivaldi browser (which is based on Chrome) on a Mac and was unable to add form elements. I have to use Safari. Thankfully I found this thread so I could at least switch to finish my work!
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Alli McAuley
This is happening to me today. The builder was working for me yesterday.
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Salvatore Depaola
I/m currently having this issue in Chrome for Mac. This has been going on for the last 2 days. I've never had this issue before. How do I resolve this quickly?
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Ian Lastra
I am experiencing now this. i cannot drag and drop in email builder. its just now because I was able to build my emails before
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Sales & Marketing
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In the email builder - templates, the drag and drop has been fixed. !
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Tim West
Hallelujah!
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Yanick Webster
Sales & Marketing This is freat. The sam problem exists in Funnels & Websites as well. Has that bug been fixed as well?
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Ian Lastra
Sales & Marketing I cannot drag and drop in email builder, just now
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Chris Florence
I found that my Mac has an issue with Chrome but I tried Firefox and it let me drag and drop.
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Luvyna Mantle
I have a client that's also having this issue. She's a Mac user, tried clearing cookies/cache, disabled extensions and its still having problems.
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Hary Timothy A
I'm having the same problem!
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Sales & Marketing
This is now fixed for Template builder under email marketing, in future you would also be able to see the same smooth behaviour in campaign builder.
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Samantha Roller
When we first got into High Level a few months ago I could do this but as of about a month ago I've completely lost the ability to drag and drop ANY elements for the email builder. This needs to be fixed ASAP.
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