Definitely need an option to reply in thread for email conversations. I wonder why this wasn't done from day zero and why it hasn't been implemented yet.

It does look very unprofessional, even weird, from a customer point of view.

I realized something that proves this feature is possible right now: The functionality to grab the email history already exists in HighLevel.

If you click "Forward Thread," the system successfully grabs the entire conversation history and pastes it into the body.

To the HighLevel Team: Please just apply that exact same "Forward Thread" logic to the "Reply" button! The code is clearly already there. The only reason our replies look "naked" and unprofessional is that the Reply button isn't triggering the same history-grab that Forwarding does.

To other users (The Workaround): If you absolutely need the email history to show up (so the client sees the context) but want to stay inside GHL, don't click Reply.

Click "Forward Thread" instead.

It will paste the full history into the body.

Manually paste the client's email address back into the "To" field.

Send.

It’s an extra step, but it forces the system to include the thread history until they fix the native Reply button.

This is critical. Currently, HighLevel acts more like an SMS blaster than an email client. When we reply from inside GHL, it sends a 'naked' message without the previous email history appended. This breaks the professional context for our clients and forces them to dig through their inbox to understand what we are replying to.

The Fix We Need:

Native Threading: Replies sent from GHL must automatically append the previous email body (quoted text) so the client sees the full conversation history, just like Outlook or Gmail.

Gmail Sidebar/Extension: If you can't fix the internal threading, please give us an official Chrome Extension that creates a GHL Sidebar inside Gmail. Let us view Contact Tags, Pipelines, and Notes directly in Gmail so we can reply there (where threading works) without losing CRM data.

Right now, I am forced to reply via Gmail to maintain professional threads, which defeats the purpose of an 'All-in-One' inbox. Please prioritize this

Yes, this is super frustrating for our team. Also having to manually re-add all the CC'd people or multiple to: people in the thread is tedious, slow, and leads to human error.

It's also annoying when a contact replies that isn't the contact you're on and the reply to goes to the main contact not the person who replied to the email.

Adding my post I made also requesting this feature - incredibly useful and not impossible to implement! https://ideas.gohighlevel.com/automations/p/add-a-reply-to-automation-action-that-is-able-to-reply-to-previously-sent-emails

Can we please have an update on this? Where you are at with it?

This really must be moved to the top of the priorities list. You are doing a lot of other things. But basics need to be sorted out.

In this thread there is 'Sales & Marketing marked this post as complete' It is clearly not.

Since HighLevel isnt prioritizing this feature, What are you all using right now now instead of High Level to do your mailing? I need to find alternatives to solve this problem. Im afraid I cant wait around for GHL to catch up.

Commenting to support this, i feel this is an absolutely essential component of sales, honestly the way the GHL sold itself I assumed it would have had this feature. Please add this ASAP

pls this is actually crazy. You can't do good cold sequences without this. Will be using instantly.ai for emails going forward :/