Change the default footer in the email builder to read - our email address is
complete
Our mailing address DOES NOT equal email address!
The default footer should have Either:
Our mailing address is {{location.full_address}}
-Or-
Our email address is {{location.email}}
-Or-
both!
(In my opinion it should default to both. It is easier for the user to delete than to add.)
But it should NOT say our mailing address is then show an email address!
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Pooja Sanandia
Hey Everyone,
Thank you for sharing this, we will fix the issue in regards to the mailing address to email address in the footer.
The mailing address should be full address of location but it points to the email address which terminology and compliance wise an issue. We will fix this and inform with a release note on it soon. Sorry for the trouble everyone.
K
Keith Besherse
Thank you Pooja Sanandia. The two components (statement and merge field) now match. And you changed it to reflect what I requested in the subject line of this particular suggestion. Thank you!
In retrospect, I wish I had made the subject: "Change the default footer in the email builder to read - Our mailing address is {{location.full_address}}."
But what we have now is at least saying only one thing!
S
Sales & Marketing
complete
K
Keith Besherse
Sales & Marketing, Can you show me how to activate this change?
I looked in two different agency apps...
K
Keith Besherse
Sales & Marketing, maybe the change wasn't saved?
Shaun Clark
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Pooja Sanandia
Hey Keith Besherse ,
Thank you for sharing this, we will fix the issue in regards to the mailing address to email address in the footer.
The mailing address should be full address of location but it points to the email address which terminology and compliance wise an issue. We will fix this and inform with a release note on it soon. Sorry for inconvenience.
K
Keith Besherse
Pooja Sanandia, thank you for tracking down and resolving this issue.
It isn't only me with the problem. This image is from another HL agency.
Diane Sanders
Definitely critical for ICANN compliance. Right now, that footer is violating compliance.
K
Keith Besherse
Diane Sanders, would you please check to see if the change took effect in your account?
Diane Sanders
Keith Besherse all good! Thanks
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Natalie McCrae
Agree that it is high time that GHL change this error in the footer, especially given all the changes in the industry.
K
Keith Besherse
Natalie McCrae, please check your account. Did the change take effect?
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Natalie McCrae
Keith Besherse no it did not :(
K
Keith Besherse
Natalie McCrae, thank you.
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Shreya Banerjee
Hi Keith,
Thankyou for pointing this out. We have taken a note of this and would revise.
As of now, please edit the footer field (it is editable). You can also save it as an element and reuse it to avoid repeating the same exercise of removing and adding the correct custom field.
Meanwhile, we will work to check the most accurate custom field for this.
K
Keith Besherse
Shreya Banerjee, thank you. These are the little details that get overlooked in the rush to launch new features. Shaun Clark
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Keith Besherse
Shreya Banerjee, According to Sales & Marketing this suggestion has been implemented. But I am not seeing it. Please check for us. Thank you.
I
Iver Aune
Nice little detail, I agree!
K
Keith Besherse
Iver Aune, did your HL get the update?