It would be extremely helpful if agencies could customize every system-generated email sent through GoHighLevel, including emails such as credit card update notices, failed payment alerts, subscription notifications, and other account-related messages.

Currently, some system emails cannot be edited, which creates an inconsistent experience for clients. These emails may not match the agency’s branding, tone, or communication style, even when the platform is fully white-labelled.

Agencies should be able to customize the email content, subject line, logo, colours, sender information, footer, and support contact details for all system emails.

A fully white-labelled platform should provide a fully white-labelled email experience. Clients should never receive an email that feels disconnected from the agency they signed up with.