Ability to delete contacts who have unsubscribed
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Anna Andrea Martinez
We need an easy way to be able to find the unsubscribes and delete them from the system.
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Duane Winkel
From a legal compliance standpoint you WANT the unsubscribes in your system. it shows a date and timestamp when someone opted out. That is very handy when a customer tries to sue you because you are doing some shady marketing. It really doesn't hurt anything to have a few extra records.
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Karen McMullen
Amen. this is so basic I can't believe it is not already built-in. This is an absolute basic in all other softwares I have used: constant contact, kajabi, active campaign, mailchimp, keap etc.
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Anna Andrea Martinez
Karen McMullen I tagged all the unsubs and then I remove them like that with a simple workflow, but it wasn't as simple as it should be. The system should just unsubscribe immediately.
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Allison Rapp
The suggestions here about how to do it in the future are workable but unnecessarily time consuming as GHL could make them easy to find. However, nothing here addresses how to find the ones that have already unsubscribed. There must be a way to find them because they are being skipped when I send an email.
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Sakeena GHL Expert
We can setup a workflow with trigger event unsubscribe and add a tag action to unsubscribe so we can filter the contacts and delete.
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Latifah Shay
Set up your system so that when a contact unsubscribes they get an 'unsubscribed' tag on their contact record & then intermittently filter for the unsubscribed folks & delete them
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Yanick Webster
Latifah Shay Yes, but it would be great if there were an action in the Workflows that allowed us yo set up an automation to do this. I may have missed this if its already in there, but I haven't seen it yet.
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Latifah Shay
Yanick Webster Agreed - that would be nice, but there are ways to work with the system as it is in the meantime..
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Anna Andrea Martinez
Latifah Shay HOW? I looked for the triggers in the workflows and there is nothing there. How will the system know it unsubscribed if there is no way for that to be a trigger? is it the DND feature? thank you!
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Latifah Shay
Anna Andrea Martinez Have you set up your unsubscribe link to trigger a workflow that adds an unsubscribe tag in addition to triggering DND?