Hi GoHighLevel Support,

I'm reaching out to flag an important limitation we’ve encountered with the CRM. Currently, it appears that when a user submits a form multiple times using the same email address, only the first submission is saved — and all subsequent submissions are ignored.

This is a concern for us because our business model involves clients submitting multiple distinct forms over time using the same email. For example:

A client may place a shirt order today and come back next week to order pants.

A customer might book more than one appointment (e.g., consultation, fitting, pickup).

Someone could sign up for our newsletter and later inquire about specific products or make a purchase.

In each of these cases, each form submission represents a separate and valuable interaction that we need to capture. Losing those entries creates both operational and client experience issues.

Can you let us know if there’s a workaround or setting that allows us to log every form submission, even if it uses an existing email address? We’d appreciate any guidance or solutions you can provide.

Thank you in advance for your support.