For some reason, it appears the appointment numbers are including appointments previously booked by the subaccount, rather than only those booked by the Voice AI agent. This makes the reporting difficult to rely on.

For example, the report shows 33 appointments booked from 8 Voice AI booked appointments. Therefore the total appears to include appointments not generated by the Voice AI agent. As a result, the data isn’t actionable and can discourage customers from using the reporting at all, even though significant effort clearly went into building it. For example, one particular sub was extremely unhappy about this and called the reporting useless.

Related to this, it would be extremely helpful to allow reporting to be customized on a per-subaccount basis. Many subaccounts don’t use all available features, so the reports they receive often include sections that aren’t relevant to them, which adds confusion rather than clarity.

Addressing these two items would make the reporting far more useful and increase adoption across subaccounts.

Thank you for taking the time to consider this feedback.