It would be very helpful to have a First Response Time feature that tracks how long it takes to reach out to a new lead after they enter the CRM. In our system, when someone submits a form on the website or messages through Facebook or Instagram, a contact is created and placed into the General Inquiries stage of the pipeline. From that moment, the system should record the exact timestamp and then track the timestamp of the first outreach action, whether that is an outbound phone call, a text message, an email, or even a stage change indicating someone began working the lead. The platform could then automatically calculate the response time and generate metrics like average response time, response time by user, fastest and slowest response times, and the percentage of leads contacted within a certain timeframe (such as 5 minutes). Having this as a feature and visible in reporting or dashboards would make it much easier to track how quickly new inquiries are being handled without manually reviewing call logs or message histories.