LC Ramp Up Model V2
K
Kalel V.
I think the new LC ramp up model is very confusing, ineffective and inconvenient to our end users. In order to move to the next tier they need to send the exact limit then be restriced for 24 hours. They cannot send more because further SMS after the day's limit will be blocked. Then they need to repeat the same process for the next tier.
Can you just go back to the previous ramp model please or just not require to send the max for the day to get moved to the next tier.
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J
Jakin Harper
Literally -- Imagine breaking in the middle of a campaign?! This is an entirely reactionary approach and well within the capability of GHL to handle automatic tier upgrades after clients hit 90 or 95% of their window.
SIMILAR:
J
Jonathan Puu
It's not clear and confusing to end users. So the help document says it resets at 00:00 AM UTC but that's not true. It's full 24 hours.
We have a client that when they get busy, they get busy and this stalls it : )
S
Sales & Marketing
Merged in a post:
SMS ramping is an issue
W
Warren
I'm kind of confused by this SMS ramping thing I've just discovered you have. Why do you have that? It's not required. No one's asked for it. It's just so arbitrary and unnecessary. There are people who are advertising. They are spending money on ads that will just go straight down the drain because of this strange, unasked-for ramping thing you've instituted kicking in while people are out there advertising.
Yes, sure, you want to stay on the right side of stricter legislation on text messaging, but this isn't the way to do it. A 24-hour block while you're trying to build a business, while you're trying to advertise, while you're trying to nurture new potential customers who now suddenly won't hear from you for hours or even a full day in the middle of a sales conversation is just absurd. This is not the way to get on the right side of this issue. Not at all. One could be in the middle of a text automation with someone who now not only thinks your company or your client's company is flakey and untrustworthy and won't use you or your client ever again, but they might now go out and tell dozens of other people about it. "You know what happened today? I signed up to receive a coupon from this company on Facebook. They sent me a few messages and then just as I was about to book an appointment, they bailed on me. Haven't heard from them since. I'll never deal with them ever again. I advise you guys never to use ABC Company." And meanwhile, it's because this absurd ramping thing kicked in and has just cost you or your client not only that customer and many others who might have been somewhere along an automation, but also the potential collateral damage that can come from the loss of goodwill.
I think this is not a well thought-out solution here from you guys. This is counterproductive, a liability for companies and not only is it short-term damaging, but it can easily become a source of long-term damage to companies. This really needs a complete overhaul and a complete rethink from you guys. You're trying to do the right thing, sure, but this is not the right way of going about it. And this will kick in over and over and over during a ramp, costing potentially thousands in lost advertising spend, money flushed straight down the toilet if you can't get speed to lead, plus lost customers, plus loss of goodwill and reputation.
Really, this needs a complete do-over. GHL is a great product, but this is a misstep from you that I think needs a massive rethink.