Helpdesk / Ticketing
under review
r
ray@weblainchlocal.com
For our clients, when thinking of a CRM a helpdesk / ticking feature would help make GHL a full service CRM System similar to Hubspot.
HIGHLVL-I-2584
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Core Platform
Hi everyone,
Thanks for the post, votes and comments.
Lets discuss further on your use cases.
Please book your slot here: https://api.leadconnectorhq.com/widget/bookings/workflow-team
J
Jose Maldonado
Please, push this out soon!!
T
Tamer Mahfouz
Bumping this after GHL Summit! Devs said they listen to comments and upvotes so here's a +1
If not retrofitting pipelines to be able to handle ticketing then creating a ticketing solution inside of GHL itself would be awesome. I know there are ticketing solutions out there but being able to whitelabel and offer a ticketing solution in a snapshot (as well as take advantage of it internally) would be out of this world.
C
Cristian Droescher
Please push this update out! Ever since multiple opportunities in one pipeline per client were disabled, we completely lost our workaround for ticketing, and now we need this feature more than ever!
M
Matt Test
Cristian Droescher I would love to see your setup!
C
Cristian Droescher
Matt Test Pretty straightforward two options: you can either make a form on a website or manually make a new opportunity. Create a custom pipeline named "tickets" to manage the workflow. And then you can make as many stages in the pipeline as needed, depending on what the business needs.
But this work-around went out the window now with the new update. We desperately need a dedicated ticketing area within GHL.
R
Rosebell Bicar
I really hope they prioritize this soon. Instead of a full blast conversation, there should be an option to create ticket per contacts.
S
Sid Shah
This is a great feature to have for tons of agencies and businesses.
T
Troy VanMaanen
What does under review mean? That theyre implementing it?
R
Rongen Robles
If this helpdesk ticketing feature is live, GHL can beat Zoho and Hubspot.
Z
Zar Hussain
Rongen Robles wouldnt the task features be a helpdesk ticket anyway
R
Rosebell Bicar
Zar Hussain Not really since that would not generate a ticket number, would not isolate interaction within that ticket for that contact for investigations, etc, will not effectively measures SLA, will not create a historical activity for instances a contact or customer reached out for their concerns, will not create a focus system where tickets are reviewed, sorted, tailored for business success and so much more. What do you think? Core Platform and Pallavi Kothari
M
Michiel Noordhoek
Why is this ticket still under review request from 5 years ago currently 740 upvotes time to review guys!
M
Matias Solar
Any update?
B
Brad Schipke
Would love this
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