Helpdesk / Ticketing
in progress
r
ray@weblainchlocal.com
For our clients, when thinking of a CRM a helpdesk / ticking feature would help make GHL a full service CRM System similar to Hubspot.
HIGHLVL-I-2584
Log In
Core Platform
Hi everyone,
Thanks for the post, votes and comments.
Lets discuss further on your use cases.
Please book your slot here: https://api.leadconnectorhq.com/widget/bookings/workflow-team
S
Shawn P. Creighton
This would be awesome, can’t wait to replace Freshdesk
J
J srini
App: HelmDesk
HelmDesk is a fully white-label helpdesk and ticketing system for managing customer support across SMS, Email, WhatsApp, Live Chat, Facebook, Instagram, Google, and more.
Includes automatic ticket creation, SLA tracking, Kanban management, team assignments, reporting, internal notes, and a branded client portal — all under your own brand.
P
Philip Fairley
This would be great. We have to use Monday.com for help desk and Project Management. Having them all in one would be a game changer!
P
Prasoon Dadhich
Merged in a post:
In House Ticketing System for Complaints and Concerns
S
Sarthak Bhatia
Hi team,
It will be great if we can arrange an in-house ticketing system in GHL. This will help us to have a ticket number assigned to the query raised by clients or customers. This can also help the customer to have a proper track of the their case. And will make GHL a more hapier place for CRM.
P
Prasoon Dadhich
Merged in a post:
HelpDesk
C
Cameron Farias
I feel it should be fairly easy to create some sort of a help desk in GHL. Its not far off from being able to rig one together using pipelines, forms, opportunities, custom fields, etc. The only shortcoming stopping the creation of a full-fledged ticketing system is the transcripts, but there is the documents tab per contact where ticket transcriptions can be automatically saved and bound to the contact. There are 2 ways I can see this working very cleanly:
- Add the help desk to the client portal, this way it is also accessible in the Client Portal app (fairly self-explanatory)
- Just complete the circle I outlined above so we can jimmy rig a help desk together. The only functionality that is missing is the automated saving of transcripts.
P
Prasoon Dadhich
Merged in a post:
Support Ticket System
J
Josh Pather
to have a built in support ticket system like https://www.groovehq.com/ or zendesk....
to manage support requests.
H
Humberto Tello
I'm really glad that it went to in progress!
H
Humberto Tello
I'm really glad that it went to in progress!
P
Prasoon Dadhich
updated the status to
in progress
L
Liam Holmes
Yes, creating opportunities to manage pipelines is not efficient. Have a KanBan view so it looks like pipelines, but is not a pipeline
Load More
→