Previously, GoHighLevel allowed special characters (such as |) in staff member names. This made it possible to format sender names like:

Brock | XYZ Business Name

This functionality was extremely valuable for client-facing communication, especially for:

• Multi-location businesses

• Agencies managing multiple brands in one account

• Clear email/SMS sender identification

Benefits included:

• Immediate clarity on who the message is from and which business/location

• Improved trust and recognition in client inboxes

• Cleaner branding without needing awkward email signatures or workarounds

Recently, this has been restricted, removing the ability to use these characters.

Feature request:

Please re-enable support for commonly used special characters in staff member names.

This was a small feature with a big UX and branding impact, and many clients found it genuinely helpful.