GoHighLevel currently does not allow users—even admins—to delete individual SMS or email messages from conversations. This presents a serious compliance, security, and liability risk.

There are real-world scenarios where messages may accidentally contain confidential or protected information, such as:

• Credit card numbers

• Banking details

• Personally identifiable information (PII)

Without the ability to delete a single message, this sensitive data remains permanently visible to users within the account, creating:

• PCI compliance violations

• Data security risks

• Legal and financial exposure for agencies and their clients

This feature is urgently needed to allow admins to permanently delete individual SMS or email messages when sensitive information is shared in error. Even a restricted, admin-only deletion option would significantly reduce risk and help agencies maintain compliance and data security.

This is not just a “nice-to-have” feature — it’s a critical safeguard for any platform handling customer communications.

GHL's Potential Liability: The platform knowingly stores unencrypted, unremovable sensitive data and provides no remediation tools once a mistake occurs.