We're encountering an issue with the "Mark as Read" feature within our workflows, specifically how it interacts with the Conversations Inbox.

Currently, we utilise the "Mark as Read" option to help de-clutter the Conversations Inbox. However, if a contact is in one of these workflows and sends an inquiry, their conversation might appear at the top of the inbox only momentarily before being marked as read and removed from the unread view. This happens because an automated email is sent to them within that workflow. Consequently, we've been missing inquiries because conversations are being archived as read simply because the contact replied while in a workflow.

I'm unsure if this is currently possible or feasible, but it would be incredibly helpful if the "Mark as Read" feature offered more granular configuration. Ideally, we would want conversations to remain unarchived if the person has submitted an inquiry, even if they are part of a workflow that sends automated emails.

Thank you for your time and consideration.