Sort - Contact Conversation default Most recent on top | Conversations

Sort - Contact Conversation default Most recent on top

complete

Trey Waggoner

Create the ability to choose a default sort view for contact conversations where the most recent communication is on top so you don't have to scroll down through the entire history of a conversation to see the latest communication.

March 7, 2023

Core Platform

marked this post as

complete

Core Platform

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in progress

Core Platform

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upcoming

Core Platform

@Trey, we already display the conversations in descending order acc to timestamp of last message sent/received. Can you please elaborate on the request here?

John Abel

Core Platform: To be more specific, the conversation within an individual contact, should have the most recent message at the top of the history.

Trey Waggoner

Core Platform: John Abel's response is correct, the conversation within an individual contact record, should have or be able to be sorted by most recent conversation on top.