SMS Message Type in Incoming Data
J
James Campbell
Along with being able to show/hear/see the various media that can be sent over text message in the contact card conversations window (text, voice, gif, image, video, etc.), include a "media type" in the API data and allow the passing of different data types back through SMS.
With AI being where it is, we could have AI transcribe audio, understand a video, respond with a gif, etc., but only if we can detect the type and process the data properly.
Right now, with an AI bot, if someone sends a voice sms, message.body can't be populated and so nothing makes it to the workflows.
Allow multiple SMS media types in both the conversation window and through the APi.
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B
Billy Edmunds
This would be beneficial for us. We require customers to send images of work they need done. It would be extremely helpful to be able to detect if the message body is an image vs just text.