Set Engagement Score To Zero
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Brent Attaway
Please have one of the engagement score triggers to be "set score to ____". That way we can set the score to 0 (zero) if we want if they get a certain tag. Or any other specific score for that mater. For example, right now if I have a score of 10 and I want to reduce the score to zero, I can't. So I have to guess... I tried reducing the score by 100 as a catch all, hoping it would zero out... but it doesn't set it to zero, it sets it to -90. LOL.
I also think it would be smart to have a trigger that is TIME passed. So if X number of days pass, that's the trigger. Then we can reduce the score by X when Y days have passed.
Use case: If it's been 30 days or more, set the score to zero, no matter what their score is.
I'd also suggest you don't let the score go below Zero. Just sayin.
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G
Gareth Everson
'Equal to' is my preference, but failing that, a merge field of {{engagementscore}} that could be used in the subtract calc would also work.
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Matt Soucie
YES! Give Engagement Score some love!!
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Lee Lucas
Having a workflow trigger not just add or subtract from the score but offer a reset to zero is ideal in any new email campaign workflow!
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Konstantin Podyachev
Yes please add the "reset to 0" option
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Nikki DeSantis
This has to be so simple. If someone on the team sets this up and we find a new way or better way to do it, there is nothing we can do to restart this. It's silly!!!
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Zach Beaston
Yes, this would be great to have as a quick replacement feature for if/else. I don't need to make a bunch of actions to see if the lead is opening/clicking links. I can send them to a new email drip campaign, reset score to 0 and once they engage past a certain threshold I can send a different channel via SMS or VM drop to try and re-engage with them.
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Derek Layton
Yes, we need a set "Equal to" option here.... ie: set = 0 would reset it.