Most of my communication with leads is by email, but in Conversations the composer always defaults to SMS, even on accounts where no SMS number is purchased. Every time I open a contact, I have to manually switch from SMS to Email before replying.

It would be very helpful to have:

• a global default channel setting per sub-account (e.g. “use Email as default”), and/or

• remember the last used channel per contact.

This would make day-to-day CRM use much faster, especially when handling opportunities and replying to leads from the Conversations view.