Right now the conversations filtering is limited and clunky for service businesses managing multiple service lines.

What I need: the ability to create and save custom contact lists based on tags/criteria, then quickly access those lists directly from the conversations tab.

Use case example:

I have contacts tagged as "Permanent Lighting Leads"

I have contacts tagged as "Gutter Cleaning Leads"

I have contacts tagged as "Snow Removal Leads"

Instead of manually filtering every time I want to message a specific group or scrolling to find the right person, I want to create saved lists (like "All Lighting Leads") and click directly into that list from conversations to see only those contacts in the conversations tab.

This would let me:

Quickly segment and message specific service categories

Avoid repeatedly setting the same filters

Streamline communication workflow for multi-service businesses

For service businesses juggling multiple offerings, this would make the conversations tab way more functional and save tons of time daily.